Live Package Tracking
Keep customers updated with real-time delivery progress and driver location.
RCS Capabilities Used
How It Works
- 1
Business sends: "📦 Your package is 3 stops away! Est. delivery: 2:30–3:00 PM" — with quick replies "🗺️ Track on Map", "Change Instructions"
- 2
Customer taps: "🗺️ Track on Map"
- 3
Business shows a Rich Card — "Driver is 2.1 miles away" with buttons "Call Driver", "Leave a Note"
- 4
Customer taps: "Leave a Note"
- 5
Business sends: "What note should we pass on to Mike?" — with quick replies "Leave at door", "Ring bell", "Call on arrival"
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More Delivery Use Cases
Delivery Window Reschedule
Offer customers flexible rescheduling options when an earlier slot becomes available.
Failed Delivery Redelivery
Automatically recover failed deliveries by offering simple redelivery options.
Out-for-Delivery Alert
Notify customers the moment their parcel is loaded on a van with live time estimates.