Failed Delivery Redelivery
Automatically recover failed deliveries by offering simple redelivery options.
RCS Capabilities Used
How It Works
- 1
Business sends: "We attempted to deliver your parcel at 3:15 PM but no one was home." — with quick replies "📅 Reschedule", "🏪 Collect at Depot", "🏠 Leave with Neighbour"
- 2
Customer taps: "📅 Reschedule"
- 3
Business shows a Rich Card — "Choose a Redelivery Slot" with buttons "Tomorrow 9am", "Tomorrow 2pm", "Choose Date"
- 4
Customer taps: "Tomorrow 9am"
- 5
Business sends: "✅ Redelivery booked for tomorrow between 8–10 AM. You'll get a reminder the night before!"
Ready to deploy RCS for your business?
Bind designs and implements RCS flows that drive measurable results.
Why RCS Over SMS?
- Native in Android Messages and Apple Messages — no app download required
- Verified sender badge replaces anonymous phone numbers
- Rich media, buttons, and carousels replace plain text links
- Read receipts and typing indicators improve engagement visibility
- Conversation history stays in the familiar SMS inbox
More Delivery Use Cases
Live Package Tracking
Keep customers updated with real-time delivery progress and driver location.
Delivery Window Reschedule
Offer customers flexible rescheduling options when an earlier slot becomes available.
Out-for-Delivery Alert
Notify customers the moment their parcel is loaded on a van with live time estimates.