Use Cases/Travel & Hospitality/Flight Check-in & Mobile Boarding Pass

Flight Check-in & Mobile Boarding Pass

Streamline airport check-in with a rich boarding pass card and one-tap Google Wallet add.

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TechStore
Verified business
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RCS Capabilities Used

πŸƒ
Rich Cards
Full-bleed image with title, description, and action buttons β€” all inside the native Messages app.
πŸ“Œ
Google Wallet
An RCS messaging capability.
⚑
Suggested Actions
Buttons that trigger real-world actions: dial a number, open a URL, or save a calendar event.

How It Works

  1. 1

    Business sends: "✈️ Online check-in is now open for your BA0456 flight to Barcelona tomorrow at 07:15." β€” with quick replies "βœ… Check In Now", "Select Seat"

  2. 2

    Customer taps: "βœ… Check In Now"

  3. 3

    Business shows a Rich Card β€” "Boarding Pass β€” BA0456" with buttons "Add to Google Wallet", "🧳 Baggage Info"

  4. 4

    Customer taps: "🧳 Baggage Info"

  5. 5

    Business sends: "Your ticket includes 1 cabin bag (max 10kg). Hold luggage can be added online for Β£35." β€” with quick replies "Add Hold Luggage"

Bind

Ready to deploy RCS for your business?

Bind designs and implements RCS flows that drive measurable results.

Why RCS Over SMS?

  • Native in Android Messages and Apple Messages β€” no app download required
  • Verified sender badge replaces anonymous phone numbers
  • Rich media, buttons, and carousels replace plain text links
  • Read receipts and typing indicators improve engagement visibility
  • Conversation history stays in the familiar SMS inbox

More Travel & Hospitality Use Cases

9:41
TechStore
Verified business
⚠️ Flight Delayed β€” BA0456
⚠️ Flight Delayed β€” BA0456
New departure: 10:45 (was 07:15) Reason: Air traffic control delay Gate B22 remains the same.
πŸ”„ Rebook for Free
Next available flights to Barcelona today:
BA0460 Β· 13:30
βœ… Rebooked on BA0460 departing 13:30. Your updated boarding pass has been sent.
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Flight Delay & Rebooking

Proactively notify passengers of delays and offer instant rebooking options in-thread.

Rich CardsSuggested RepliesDeep Links
9:41
TechStore
Verified business
🏨 Welcome! Your check-in at The Grand Hotel opens tomorrow. Would you like to check in now and skip the front desk?
βœ… Check In Now
Superior Room β€” Floor 4
Superior Room β€” Floor 4
City view Β· King bed Β· Free upgrade
Deluxe Room β€” Floor 7
Deluxe Room β€” Floor 7
Park view Β· King bed Β· Balcony
Suite β€” Floor 10
Suite β€” Floor 10
Panoramic view Β· Lounge area
Select
πŸ”‘ Room 712 β€” You're Checked In!
πŸ”‘ Room 712 β€” You're Checked In!
Deluxe Park View Β· Floor 7 Check-in: 3:00 PM Β· Check-out: 11:00 AM Digital key sent to your device.
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Hotel Digital Check-in

Let guests check in before arrival, choose their room, and receive a digital key β€” all via RCS.

Rich CardsCarouselSuggested Actions
9:41
TechStore
Verified business
🌍 You're heading to Barcelona in 3 days! Here are some experiences our guests love:
Show Me
Sagrada FamΓ­lia Tour
Sagrada FamΓ­lia Tour
Β£45pp Β· Skip the queue Β· 90 mins
Tapas & Wine Evening
Tapas & Wine Evening
Β£55pp Β· Includes 4 dishes & wine
Airport Transfer
Airport Transfer
Β£22 each way Β· Meet & greet service
Book
βœ… Sagrada FamΓ­lia tour booked for June 15 at 10:00 AM. Confirmation sent to your email.
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In-Destination Experience Upsell

Increase ancillary revenue by promoting curated experiences after booking confirmation.

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